Privacy Policy

Welcome to! This site is owned by Trust Pharmacy!

We take privacy issues seriously and would like to introduce you to how we collect, use and disclose information. This Privacy Policy describes our methods of working with information that we or our service providers collect through a website, managed or controlled by us, from where you access this Policy Privacy. By providing us with your personal information or using this Site, you agree to the terms and conditions of this Privacy Policy.

Consent to the processing of personal data includes consent to the processing, storage, use, distribution, including cross-border transfer of personal data provided. The consent to the processing of personal data given to Trust Pharmacy will be valid for an unlimited period and can be withdrawn at any time by sending a withdrawal of consent to the use of personal data or a request to change the specified data to the relevant contact persons.

This consent is granted to the pharmacy in relation to the following personal data: last name, first name, contact information, other personal data, actions (operations) with the specified personal data, including processing, storage, use, distribution (including cross-border transfer), depersonalization of personal data.

We may entrust the processing of personal data to third parties, provided that third parties undertake to ensure the safety and confidentiality of the transmitted personal data.

When processing personal data, we undertake to comply with their security measures to protect personal data from unauthorized or accidental access to it, destruction, alteration, blocking, copying, distribution of personal data, as well as from other illegal actions.

We have the right to disclose information to internal and external legal advisers, as well as in accordance with the requirements of applicable law, court orders or government decrees, or in accordance with the legal requirements of government departments.

Individuals have the right to access the personal data relating to them stored in the pharmacy. In addition, they have the right to require that the necessary changes and new data be made to the information stored in the database. In cases where the stored information is incorrect or irrelevant, individuals have the right to demand that this information be deleted. Individuals who wish to exercise their rights or receive more detailed information should contact us at the contact phone number listed on the website or using the contact form.

Information you provide

Some sections of this Site (checkout page) may ask you to provide personal information so that you can take advantage of certain functions (for example, to buy medications). You will be warned about which information is mandatory and which is not.

Passive collection and use of information

During navigation on this Site, passive collection of information is possible (that is, without the active transfer of this information by you) using various technologies. We and our third-party service providers passively collect and use information in a variety of ways, including:

Via your browser: Certain information is collected by most browsers, for example, the type and version of your computer’s operating system, screen resolution, type and version of the Internet browser. We may collect information such as the type and identifier of your device if you access the Site through a mobile device.

  • Using cookies: Cookies are pieces of information that are stored directly on your computer. Cookies allow us to collect information such as browser type, time spent on the Site, pages viewed and language preferences. We and our service providers use this information for security purposes, to facilitate navigation, more efficiently display information and personalize your use of this Site. We also use cookies to recognize your computer or device, which facilitates your use of this Site. In addition, we use cookies to collect statistical information about the use of this Site in order to constantly improve its design and functionality, to understand how individuals use it, and to help resolve issues related to it. Cookies also allow us to select advertisements and offers that you may like most and display them while you are on this Site. We can also use cookies in online advertising in order to track consumer responses to our advertising. You can refuse to accept cookies by following the instructions in your browser; however, if you do not accept them, you may encounter some inconvenience when using the Site. You may also not be able to receive advertisements or other offers from us that match your interests and needs;
  • IP Address: Your IP address is a number that is automatically assigned to your computer by your Internet service provider. The IP address is identified and automatically recorded in the files of our server every time a user visits the Site. In addition, the time of the visit and the pages viewed are recorded. Collecting IP addresses is standard practice on the Internet and is automatically done by many websites. We use IP addresses for such purposes as calculating the level of traffic to the Site, diagnosing server problems and administering the Site;
  • Device Information: We may collect information about your mobile device, such as a unique device identifier.

How we use and disclose information

We use your personal information to deliver the products you have ordered from this website.

We also use information from you or about you:

  • to answer your questions and fulfill your requests, for example, sending the requested documents or alerts by e-mail;
  • to send you important information about our relationship with you or the Site, including changes to our terms, conditions and policies and / or other administrative information;
  • for business purposes, for example, for data analysis, auditing, developing new products, expanding the functions of the website, improving our products and services, identifying trends in the use of the Site, personalizing your experience on the Site by presenting products and offers adapted to you, and determining the effectiveness of our advertising campaigns.

We also disclose information collected through the Site to:

  • our third-party partners, together with whom we promote products to the market under a joint brand;
  • our third-party providers of services such as web site hosting and administration, mobile app hosting, data analysis, payment processing, order fulfillment, infrastructure, IT services, customer service, email and traditional mail services, credit card processing, audit services and other services to enable them to provide their services;
  • to a third party in the event of a reorganization, merger, sale, creation of a joint venture, transfer or liquidation of a company, assets or shares in whole or in part (including all of the above in connection with a bankruptcy or a similar legal process).

In addition, we use and disclose information collected through the Site that we believe is necessary or appropriate: (a) in accordance with applicable laws, including laws in force outside your country of residence; (b) in order to facilitate litigation; (c) in response to requests from government authorities, including government authorities outside of your country of residence; (d) for the purpose of enforcing our terms and conditions; (e) in order to protect our activities and the activities of our affiliates; (f) in order to protect our and your rights, confidentiality, security or property and (or) the rights, confidentiality, security or property of our affiliates and other persons; (g) to allow us to avail ourselves of available remedies or to limit the amount of damage that we may incur. We may also use and disclose information collected through the Site in other ways, with your consent.

We also use and disclose information collected passively, as described above in the section “Passive collection and use of information”, and for any other purpose, except when we are required to do otherwise in accordance with applicable law. In addition, we can use and disclose information that is stored in a form that does not allow you to establish a personality for any purpose. If we combine information that is stored in a non-identifiable form with information that is stored in a non-personally identifiable form (for example, combining your name with your geographic location), we will treat the combined information as personal information in as long as it remains united.

Links to third parties

This Privacy Policy does not apply to the confidentiality, information and other aspects of any third parties, including third parties managing any site or web object (including, without limitation, any application) accessible through this Site or to which this Site contains a link. We are also not responsible for the confidentiality, information and other aspects of any third parties. The presence or inclusion of a link to any such site or object on does not imply confirmation on our part or on the part of our affiliates.


We use appropriate organizational, technical and administrative measures to protect the personal information at our disposal. However, no system for storing or transmitting data over the Internet can guarantee complete security. If you have reason to believe that your exchange of information with us is not secure (for example, if it seems to you that the security of any of your account is in jeopardy), please notify us immediately according to the section “Contact us”.

Your choice regarding our use and disclosure of your personal information

We give you a choice regarding the use and disclosure of your personal information for marketing purposes. You can refuse from:

Receiving marketing messages from us: If you do not want to receive marketing messages from us in the future, you can unsubscribe by contacting us by mail. In your response to us, you need to indicate your name, form (s) of marketing messages that you no longer want to receive, and the address (s) to which they are sent. For example, if you no longer want to receive marketing communications by email or direct mail from us, let us know and provide your name and email address. In addition, you can opt out of receiving marketing communications by email following the unsubscribe instructions described in any such message.

Receiving reminders from us: If you do not want to receive medical reminders from us in the future, you can refuse this by contacting us by email. In your answer to us, you need to indicate your name and email address mail or phone number on which you receive reminders from us.

Transmitting your personal information to our affiliates and third-party partners: If you prefer that we do not transfer your personal information in the future to our affiliates and/or third-party partners for the marketing purposes of these persons, you can refuse this by contacting us by email. In your response, indicate to us that we should no longer transfer your personal information to our affiliates and/or third-party partners for their marketing purposes, and also indicate your name and email address.

We will try to fulfill your requirement (s) as soon as possible. However, please note that if you unsubscribe by the above methods, we will not be able to delete your personal information from the databases of affiliated companies to which it has already been transferred (i.e. those to whom it has already been transferred on the date of your failure). Please note that if you refuse to receive marketing communications from us, we can, nevertheless, send you relevant administrative messages that you cannot refuse.

View, change or deletion of your personal information

If you want to view, correct, change or delete personal information that you provided through the Site, please contact us by mail. We will try to fulfill your requirement as soon as possible. You can also visit the Site to change your online profile.

Data storage

We store your personal information for a period of time necessary for the purposes specified in this Privacy Policy unless a longer storage period is necessary or is not permitted by applicable law.

Use of the site by minors

This Site must not be used by teens or children. A person under the age of 18 years may not use the Site.

Transboundary data transfer

Your personal information may be stored and processed in the country where we have facilities or service providers, and by using our Site or by giving your consent to us (where required by law), you consent to the transfer of information outside of your country of residence.

Special data categories

Unless we specifically request this, we ask you not to send us or disclose any personal information (for example, information related to issues of racial or ethnic origin, political views, religious or philosophical beliefs, health status, intimate life, criminal record or union membership) on or through the Site or in any other way for us. In cases where we may request information containing special categories of data, we will do so with your explicit written consent.

Changes to this privacy policy

We may change this Privacy Policy. Any changes to this Privacy Policy come into force from the moment the new version of the Policy is published on the Site. Your use of the Site after making amendments means that you have accepted the new terms.